The ASVSA Association for research on Viable Systems was created with the aim of disseminating the results of research and stimulate the interest and participation of an increasing number of researchers attracted and intrigued by the conceptual trends of Viable System Approach and more generally of systems thinking.
A basic yet important benefit of cloud telephony is that it frees agents or operators from any kind of device. As the solution is more software-based, it requires so much less hardware than the traditional solution. Automated call distribution based on business hours, technical support level, IVR solutions, agent skills and more. Analyse and Redist...
